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Close-up of KUKA robot

Restructuring the R&D Product Development Process
KUKA AG, Augsburg

The PROTEMA team was on hand to help KUKA AG, a leading supplier of robotics as well as plant and systems engineering, with the restructuring of its R&D product development process.


Tasks and Objectives

The purpose of the project was to restructure the R&D product development process. This called for the existing process to be adapted in order to secure future growth and to make sure that high-quality products could be developed rapidly and in line with market conditions. The project took into account the Scaled Agile Framework (SAFe) while guaranteeing product sustainability and providing professional customer service once the product has been launched. A high-level process plan was drawn up within 15 months, taking the SAFe into account. The associated process elements were devised in the course of interactive workshops and approved by the CTO (Chief Technology Officer). Employee training courses and briefings designed to build on this accompanied the roll-out of the new process to other relevant areas of the company.

Processes and Solutions

  • Inspecting the existing product development and product creation process

  • Identifying potential improvements

  • Drawing up a high-level process plan, taking the SAFe into account

  • Devising process elements in interactive workshops

  • Documenting the processes in KUKA's BPM tool

  • Submitting the process for approval by the CTO

  • Creating and holding employee training courses and briefings

  • Rolling out the new process in other relevant areas of the company


KUKA AG, based in Augsburg, is one of the world's leading providers of intelligent automation solutions. The international technology company and its KUKA Robotics, KUKA Systems, KUKA Industries and Swisslog divisions, offer a full complement of services from a single source, ranging from components – in other words, robots – and cells to fully automated systems. Industry 4.0 is placing a spotlight on intelligent, digital plants and flexible manufacturing strategies.

Dr. Peter Killisperger, Head of R&D, Cluster Process & Infrastructure, commented:

The PROTEMA team employed outstanding workshop management to enable the project to devise a new development process based on the Scaled Agile Framework to get off the ground quickly. To achieve the goal of a standardized process landscape, they put their prowess in communication to good use and managed all the relevant interfaces and stakeholders. The content produced with the appropriate employees at various levels of responsibility was documented professionally. I am very impressed with the results of the project.

KUKA and PROTEMA have been partners since 2014, and our shared ambition has been to attain KUKA's strategic objectives successfully, sustainably and efficiently. A relationship of unwavering mutual trust established itself between us over the course of numerous projects. With the help of the PROTEMA team's expertise, KUKA intends to set up strategic business process management in many areas of the company worldwide. The effective collaboration with our colleagues at KUKA means that there is a constant two-way flow of knowledge and ensures that we will achieve our goals together with agility and an eye to the future.

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Relevant services for this project

Sales, Marketing and After Sales [more]

Product Development and Product Creation Process and Technical Change Management [more]

Business Process Management – Design and Re-Engineering [more]

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