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SALES, MARKETING AND AFTER SALES

Successful companies know what their customers need and do not simply blunder around in the dark. Proper customer management is a matter of perception. The way in which customers perceive products, services and employees offers an opportunity to stand out from the competition.

On the basis of a structural customer analysis, we will identify the customers that are of interest to you and ensure that you can concentrate your efforts as effectively as possible. Stand-alone solutions are always too short-term and take up a lot of time and even more money. That is why we will collaborate with you to develop a comprehensive strategy for customer retention.

Using the latest methods, we will help you to understand your customers, measure customer satisfaction and identify any necessary changes. With the needs of your customers in mind, we will thereby not only optimize your sales and marketing organization but also work with you on viable growth strategies that you can employ to tap new potential. With targeted after sales management and tailored customer service solutions, we will cultivate a customer base that will remain satisfied and loyal for many years to come.

Talk to us. We are happy to put our expertise to good use in analyzing your sales and marketing structures and working with you to develop a tailor-made customer management system.

We will work with you to make sure that customers are satisfied and remain loyal for many years to come.

Michael Mezger
Managing Director

We would be delighted to advise you on the following topics

Sales and Marketing Organization

We would be happy to help you to design your Sales and Marketing Organization, focusing on the following issues:

  • Marketing Organization
  • Marketing Processes, Marketing Controlling
  • Sales Organization
  • Sales Processes, Sales Controlling
  • Distribution Policy and Sales Channel Strategy
Growth Strategies – Markets, Customers and Products

Work with us to develop Growth Strategies for Markets, Customers and Products. We are ready to offer our expertise in the following areas:

  • Diversification Market, Product, Customer

  • Strategies for Market Development

  • Segmentation of Customers and Market

  • Sales Strategies

  • Sales and Revenue Planning

  • Product Programme Management

After Sales Management and Customer Services

We will help you to take care of After Sales Management and Customer Services and are at your service to provide advice on the following topics:

  • Service Processes and Organization

  • Service Strategies and Service Portfolio Management

  • Customer Relationship Management (CRM)

  • Service-oriented Product Development

  • After Sales Controlling

Spare Parts Management and Logistics

We will work with you to optimize your Spare Parts Management and Spare Parts Logistics in the following areas:

  • Spare Parts Management
  • Forward and Reverse Logistics
  • Repair Solutions – Field Repair und Field Service
  • Pricing Management

Sales, Marketing and After Sales

These topics might also be interesting for you: 

Business Process Management – Design and Re-Engineering [more]

Supply Chain Strategy and Optimization [more]

Process Controlling and Performance Measurement [more]

The PROTEMA approach:
Consulting out of one hand

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PROTEMA Transformation
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PROTEMA Engineering
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PROTEMA Operations
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