After Sales Management and Spare Parts Management

Investment and lifelong goods are a very important success key factor in the after sales management. The sales management is organising and optimizing the process between disposition, service organisation and customer.

The service organisation contributes at the companies’ success. The aftermarket ensures a continued sales and life long costumer relation. The life long contract for service, maintenance and reparation makes it possible to improve the work and optimize the own resource.

The direct contact with the customers in service, maintenance, reparation or reclamation makes new possibilities to inspire the customer of new products or services. The customer relationship management (CRM) attends the consequent configuration and orientation of the customer business process.

The spare part management deals with the service organisation or supply of spare parts for the customer. Especially investment goods, machines and long life goods like cars accrue a spare parts demand with maintenance and reparation. The goals are to get a good delivery service with marginal stock and logistic costs.

The after sales controlling can raise the profit permanently. With a performance measurement system the goals and process output can be presented transparently. The results are goof for the permanent improvement of the processes in the after sales management.

We gain to support you in the operative improvement of projects as well as the planning and implementing the after sales management process in your company.

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