What exactly is success? For the Bosch und Siemens Hausgeräte Group (BSH) success means quality, innovation and customer satisfaction. We would like to introduce you PROTEMA's contribution to BSH's success. You might find it a contemporary issue.

Gökhan Ugurlu, Director Customer Service, BSH:

"QPR ScoreCard has made our performance review meetings very efficient. Well structured and presented performance data enables us to make more decisions in 2 hours compared to the traditional nearly full day meeting we used to have. QPR's systems save 40-50% of top and middle management time."

By means of QPR and close collaboration of BSH and PROTEMA we realised:

• Improved cross-departmental transparency enables BSH to make fast and accurate decisions
• Time spent in the monthly management meetings has halved
• Stakeholders can now present KPI based information to Executive management
• Automated, real-time Bonus Scorecards motivate employees
• Improved cross-departmental communication flow and collaboration

Nalan Sönmezocak, Organizational Development and Processes, BSH:

"QPR has made our management processes very efficient resulting in quality planning, target setting and follow-up."

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