Azerbaijan a transition economy in the Caucasus region with an impressive rate of economic growth in the last years offers a lot of opportunities for international cooperation.

The capital of Azerbaijan, Baku was the place where PROTEMA hold a three day workshop from 26th till 28th  October with the Intersun Group, the market leader in the food industry around this area. PROTEMA was assigned to give some information and directions in the business process management strategy.

 
Michael Mezger, Dr. Jörg Pirron and Wilfried Gross explicated and discussed with more than 30 selected top managers and leaders of the Intersun Group the possibilities of a business re-engineering programm.

 
Two directions were presented and partly delved in certain subjects. The Business Process Management as a top down strategy and Lean Manufacturing as a bottom up approach should be integrated in a holistic strategy.
Profitability, growth and the excellent position of the Intersun Group in the market could be designed and secured for the upcoming future with the implementation of these two approaches.

 
Presentations, discussions and workshops were changing due to the customer’s interest. Summing up, the workshop produced a lot of interesting discussions and ideas for the Intersun Group. Further steps and activities are considered.

What exactly is success? For the Bosch und Siemens Hausgeräte Group (BSH) success means quality, innovation and customer satisfaction. We would like to introduce you PROTEMA's contribution to BSH's success. You might find it a contemporary issue.

Gökhan Ugurlu, Director Customer Service, BSH:

"QPR ScoreCard has made our performance review meetings very efficient. Well structured and presented performance data enables us to make more decisions in 2 hours compared to the traditional nearly full day meeting we used to have. QPR's systems save 40-50% of top and middle management time."

By means of QPR and close collaboration of BSH and PROTEMA we realised:

• Improved cross-departmental transparency enables BSH to make fast and accurate decisions
• Time spent in the monthly management meetings has halved
• Stakeholders can now present KPI based information to Executive management
• Automated, real-time Bonus Scorecards motivate employees
• Improved cross-departmental communication flow and collaboration

Nalan Sönmezocak, Organizational Development and Processes, BSH:

"QPR has made our management processes very efficient resulting in quality planning, target setting and follow-up."

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In February 2006 Wilfried Gross joined our team and is now member of the board of PROTEMA. He is the former head of smart's production planning and is now responsible for our business field "factory planning, production & logistics"

Dr. Joerg Pirron, managing partner of PROTEMA, was elected to the Supply-Chain Council's Board of Directors.